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Privacy Policy

Privacy Policy

Effective Date: January 1, 2024

At Reality Scale, we are committed to protecting the privacy and security of our clients, users, and partners. This Privacy Policy explains how we collect, use, and safeguard personal data when you interact with our digital platforms, cloud services, and extended reality applications ("Services").

Data We Collect

Information You Provide

  • Contact information (name, email, phone number, company details)

  • Account credentials for our platforms

  • Project-specific information and preferences

  • Payment information when purchasing our services

Automatically Collected Information

  • Device information (type, operating system, browser)

  • Usage data from our platforms and applications

  • Performance metrics and interaction patterns

  • IP address and general location data

  • Technical data from VR/AR device usage

Business Information

  • Client requirements and specifications

  • Project documentation and assets

  • Communication records and feedback

  • Usage patterns of our digital platforms

How We Use Your Data :

Service Provision

  • Delivering our digital visualization services

  • Managing cloud-based platforms and application

  • Providing technical support and maintenance

  • Processing transactions and payments

Service Improvement

  • Analyzing usage patterns to enhance our platforms

  • Optimizing performance and user experience

  • Developing new features and capabilities

  • Training our AI systems to improve service deliveryhare access credentials with unauthorized users

Communication

  • Sending service updates and notifications

  • Responding to inquiries and support requests

  • Providing information about new features or services

  • Sharing relevant technical documentation

Data Protection :

Security Measures

  • Industry-standard encryption for data transmission

  • Secure cloud infrastructure with regular security audits

  • Access controls and authentication protocols

  • Regular security assessments and updates

Data Storage

  • Primary data storage in secure cloud environments

  • Regular backups with encryption

  • Geographic data distribution based on compliance requirements

  • Limited retention periods for non-essential data

Data Sharing :

Service Providers

We may share data with trusted service providers who assist us in:

  • Cloud infrastructure management

  • Payment processing

  • Analytics services

  • Technical support delivery

Legal Requirements

We may disclose data when required by law or to:

  • Comply with legal obligations

  • Protect our rights and property

  • Prevent fraud or abuse

  • Respond to government requests

Your Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request data deletion

  • Export your data

  • Opt-out of certain data processing

  • Withdraw consent for data processing

Data Retention

We retain your data for:

  • The duration of our service relationship

  • Period required by law

  • Time needed for technical support

  • Duration necessary for business continuity

International Data Transfers

When we transfer data internationally, we ensure:

  • Compliance with applicable data protection laws

  • Implementation of appropriate safeguards

  • Protection of data during transfer and storage

  • Transparency about data location

Changes to Privacy Policy

We may update this policy to reflect:

  • Changes in our practices

  • New regulatory requirements

  • Enhanced security measures

  • Improved service features

We will notify you of significant changes through:

  • Email notifications

  • Platform announcements

  • Website updates

Contact Information

For privacy-related inquiries:

  • Email: info@realityscale.com

  • Address: 30 N Gould St Ste R Sheridan, WY 82801 USA

  • Phone:8800291352

Specific Platform Policies :

VR/AR Applications

  • Collection of movement and interaction data

  • Processing of spatial mapping information

  • Management of user-generated content

  • Hardware-specific data handling

Cloud Platforms

  • Data processing and storage practices

  • Access control and authentication

  • Usage monitoring and analytics

  • Performance optimization data

AI Systems

  • Training data usage and protection

  • Algorithm improvement processes

  • Data anonymization practices

  • Feedback loop management

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Contact

    info@realityscale.com

    30 N Gould St Ste R Sheridan, WY 82801 USA

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